![]() If you have upgraded the Hard Disk Drive (“HDD”) in your system, re-install the original HDD.Close the application, install the latest System Software and game updates, and restart the system.This error code is caused by an issue running the game that is currently being played on the system and indicates a firmware error. Please contact PlayStation Support for assistance. This content cannot be used at the moment. If both services are active, carry out an Internet connection test by going to > to confirm you can connect to the internet.Ensure that PSN services and the game’s servers are available. PlayStation Network (“PSN”) or the game servers may be temporarily unavailable.This error code is caused when the PS4 cannot connect to the network. If you’re still experiencing difficulties, please try again later as the server may be experiencing high traffic. Please contact your router manufacturer or Internet Service Provider (“ISP”) for assistance if required. ![]() If this hasn’t helped, you may need to update your router’s firmware.If you’re still unable to connect, try resetting your local network connection by powering off your modem and/or router and waiting 5 minutes before turning it back on.Perform an Internet connection test by going to > to confirm you can connect to the network.You may have a problem connecting to PlayStation Network (“PSN”) as your network connection has timed out during the PSN sign-in process. This error code is caused by an internet connection test failure. Turn off other devices connected to your network. If both services are active, carry out an Internet connection test by going to > to confirm you can connect to the Internet.Ensure that PlayStation Network services and the game’s servers are available. PlayStation Network or the game servers may be temporarily unavailable.You may have a problem connecting to your local network. If the issue still happens, delete the download file from your USB drive and re-download it. If the error persists, the downloaded file may be corrupted, so delete the update file from your USB device and download it again. The update file (“PS4UPDATE.PUP”) must be stored in the “UPDATE” folder. Inside that folder, create another folder named “UPDATE”. Using a computer, create a folder named “PS4”. Check that the update file is stored in the correct file structure. ![]() Select FAT or exFAT from the drop-down menu under the ‘File system.’ ![]() Insert the USB storage device into your PC/Mac USB, right-click, and select ‘Format’ to open the dialog box.
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