We can ship the following items: pocket clips & screws, handle screws, thumb studs, clip/buttons & springs for multi-tools. These items include: blades/saws, jaws & implements for our multi-tools, and axel screws. Yes, there are some items that cannot be shipped. If your product does not hold sentimentality at Gerber’s discretion a comparable replacement will be provided to you of equal value.Īre there items that Gerber can't ship to me? Your original product will be returned to you as is. If you cannot repair my sentimental product, will I get another? If your product cannot be repaired, it will be returned to you as is. With this multi tool, the low cost means flimsy handles, tools that don’t move smoothly. Would you like to tell us about a lower price Gerber Gear 30-001364N Suspension-NXT, 15-in-1 Multitool Knife, Needle Nose. However, technological advances may inhibit the ability to repair older products that have been out of production for an extended period of time. Please review the warranty carefully, and contact the manufacturer if you have any questions. free standard shipping on orders over 59 Login / Register. Everything made by Gerber is of the highest quality and is ready to get the job done. Gerber makes every effort to provide repair services whenever possible. This stylish cleaver knife is called the Flatiron and it is by Gerber. While filling out the warranty form, be sure to mark the item as sentimental in order to retain the original. Gerber’s storied past paved the way for an innovative, product-driven future. Whether to save time, save the day, or save a life, Gerber products have delivered for over 75 years. Just contact them by phone or mail to discuss your warranty issues at: Gerber Legendary Blades. Founded in 1939, Gerber is an American brand that is dedicated to crafting problem-solving, life-saving knives, multi-tools, cutting tools, and equipment. Continued rubbing on a sheath or pants pocket will cause the coating to wear through over time or contact with any metal objects will scratch the coating. As part of their limited lifetime warranty, Gerber Legendary Blades will replace your worn-out multitool sheath for free. Is there anything I can do? Will Gerber Gear warranty the finish or refinish the product?Ī black Teflon or black oxide coating is applied to specific knives for ornamental reasons. The black finish on my blade is peeling or coming off. If the replacement item is discontinued, you will be given the option for a similar item as replacement or store credit to. Every Gerber Knives product is warranted to be free of defects in material and workmanship for the life of the. What if the item I am hoping to replace is discontinued? The Gerber Knives Limited Lifetime Warranty. Yes, like all Gerber products, customized items are covered under the Gerber Guarantee. To submit a warranty claim outside of North America, please email my Customized item covered under warranty? I live outside of North America, how do I submit a warranty claim? Gerber's warranty covers material and manufacturing defects. No, stolen or lost products are not covered under warranty. This will likely only happen in the case of a custom item, or when a repair is authorized. I have no idea what tool they are sendingīut I appreciate the commitment to the customer.įiskars/Gerber customer service is amazing!.Do I need to send my defective item into the factory?Īt this time, you do not need to send items into the factory unless told to do so. Replacing something that is probably close to 30 years old under warranty. Since I stated it had sentimental value they offered to send me a new multi-tool at no charge. They stated the repair facility was closed due to covid and could not do any work. That means they will try to repair it and not replace it with another item.ĭue to covid it took a couple of weeks to get a reply. ( Note: multi-year plans are only available when the system is within the 12-month factory warranty period.) CUSTOMER INFORMATION (Service Partner). I fired off an email with pics of the blade and checked off the "sentimental value" box. I started looking online to see if I could find a replacement blade and Iįound out Gerber does repairs and/or blade replacement under warranty. Fox Knives USA Four Sevens Freeman Outdoor Gear Fremont Knives FrogLube G Gavko Knives GD Skulls USA Gerber Glock Knives Gray Precision Greg Stevens Design. I was using it a few weeks ago and when I deployed the blade I was reminded of the damage. I also have a Kershaw A-100 (over 20 years old) that I use more since the blade on the Gerber was chipped. I don't remember how it happened but I chipped the edge on the knife blade a few years ago. Flick of the wrist, one-handed opening pliers Compact, lightweight, durable Includes Lifetime Limited Warranty Components - Needle nose Pliers, Wire Cutter. I've had this Gerber multi-tool since the early 90's.
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